If you are not satisfied with your Aviron Interactive (“Aviron”) product, you can request a return within 30 days of shipping. Only items purchased from our online store (avironactive.com) can be returned through this process.
Because of the size and weight of our products, we do not offer a refund for any shipping, delivery or installation charges that you may have paid. Returns will be charged an additional restocking fee of $250, which will be deducted from the total amount of your refund.
Aviron’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty. If your product is returned in damaged condition or with missing parts, you may be charged an additional restocking fee, at Aviron’s sole discretion.
Product must be shipped with the original packaging. Aviron is not responsible for shipping the product back. Aviron is also not responsible for shipping costs associated with product return. Aviron is not responsible for packages lost in transit without proof of tracking. To initiate a return, please contact us by email at firstname.lastname@example.org