30-DAY RISK FREE TRIAL
We are confident that you are going to love your Aviron machine, however if you are not completely satisfied, we offer new members the opportunity to try Aviron risk-free.
To request a return without being charged the restocking fee and return shipping, contact us within 30 days of delivery at email@example.com, pack the product(s) in their original packaging, and we will provide shipping labels. Once we receive the rower in good condition, we will issue you a complete refund.*
How do I request a return?
Reach out to us at firstname.lastname@example.org
Contact us within 30 days of the delivery date
Must be Member’s first purchase from https://avironactive.com/
Members must have original packaging**
What is refundable?
Aviron rowers and accessories
Who is not eligible for the Aviron 30-Day Risk-Free Home Trial?
Households purchasing an additional Aviron machine
Members purchasing multiple Aviron machines
Aviron machines purchased for Commercial use (Gyms, fitness centers, offices, etc.)
Members who purchase an Aviron machine through a retailer or dealer
Members who no longer have the original packaging
* Please note that you are required to drop the packages off at their nearest UPS station. Should you be unable to drop the packages off, a pick up can be scheduled with UPS for a fee.
**Should an order’s packaging arrive with shipping damage, please contact us at email@example.com and provide photos at the time of delivery.
For Aviron purchases made on our website that do not qualify for the trial offer, please read the "Standard Return Policy" section below. Note that if you purchased Aviron from another retailer, your return is subject to that retailer's return policy.
If you are not satisfied with your Aviron product, you can request a return within 30 days of delivery. Only items purchased from our online store (avironactive.com) can be returned through this process.
Because of the size and weight of our products, we do not offer a refund for any shipping, delivery or installation charges that you may have paid. Returns will be charged an additional restocking fee of $250, which will be deducted from the total amount of your refund.
Aviron’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty. If your product is returned in damaged condition or with missing parts, you may be charged an additional restocking fee, at Aviron’s sole discretion.
Products must be shipped with the original packaging. Aviron is not responsible for shipping the product back. Aviron is also not responsible for shipping costs associated with product return. Aviron is not responsible for packages lost in transit without proof of tracking.
To initiate a return, please contact us by email at firstname.lastname@example.org
Memberships are non-refundable* and will be set to auto-renew unless canceled or modified within your user account. Memberships can be canceled or upgraded/downgraded at any time. After canceling your membership, you will no longer have access to the content available through our memberships.
*Customers qualifying for our risk-free return period will receive a full refund of their membership and machine once received and verified by the Aviron Team.