GENERAL

Aviron Interactive Term Of Service

AVIRON ADMIN

<h1 class="general_policy-title__y80ew">PRIVACY POLICY</h1>
<p>&nbsp;</p>
<div>
<p>Aviron Interactive Inc. (&ldquo;Aviron&rdquo;) wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect:</p>
<ul>
<li>Through our website at avironactive.com (the &ldquo;<strong>Site</strong>&rdquo;),</li>
<li>Through the fitness equipment made available by us for use in workouts (the &ldquo;<strong>Equipment</strong>&rdquo;),</li>
<li>Through the software applications made available by us for use on or through computers and mobile devices (the &ldquo;<strong>Apps</strong>&rdquo;),</li>
<li>Through our social media pages and apps located at facebook.com, twitter.com, instagram.com, and other social media pages that we control from which you are accessing this Privacy Policy (collectively, our &ldquo;<strong>Social Media Pages</strong>&rdquo;), and</li>
<li>Through email messages that we send to you that link to this Privacy Policy.</li>
</ul>
<p>Collectively, we refer to the Site, the Equipment, the Apps, and our Social Media Pages as the &ldquo;<strong>Services</strong>&rdquo;.</p>
<h3>PERSONAL INFORMATION</h3>
<p>&ldquo;<strong>Personal Information</strong>&rdquo; is information that identifies you as an individual or relates to you as an identifiable individual. You do not need to provide us Personal Information in order to the use the Equipment or other Services. However, if you create an account for the Services, Personal Information we may collect includes:</p>
<ul>
<li>Name</li>
<li>Postal address (including billing and shipping addresses)</li>
<li>Telephone number</li>
<li>Email address</li>
<li>Credit and debit card number</li>
<li>Username</li>
<li>Unique identifier assigned to your Equipment</li>
<li>Equipment use history and metrics, including frequency and length of workouts, workout start and end times, types of workouts, your height and weight, age (date of birth), and gender or sex will be associated with your profile if you are logged in while using the Equipment</li>
<li>Fitness goals and preferences</li>
<li>Profile picture</li>
<li>Certain Personal Information from your social media account that you share with us if you connect your social media account to your Services account with us, including social media account ID, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account</li>
<li>Other users with whom you may share Equipment</li>
<li>Other users with whom you connect and interact through the Services and information about your interactions</li>
<li>Information transmitted by third-party devices that you choose to connect to, and to share data with, the Equipment, Apps or other Services. For example, these devices may include heart rate monitors, wearable technology, and fitness accessories containing sensors.</li>
</ul>
<h3>USE OF PERSONAL INFORMATION</h3>
<p>We and our service providers may use Personal Information:</p>
<ul>
<li>To respond to your inquiries, fulfill your requests, complete your purchases, and provide you with related customer service.</li>
<li>To send administrative information to you, such as changes to our terms, conditions, and policies, as well as marketing communications that we believe may be of interest.</li>
<li>To personalize your experience on the Site by presenting products and offers tailored to you, and to facilitate social sharing functionality.</li>
<li>To personalize your use of the Equipment by customizing workouts or other content.</li>
<li>To facilitate social sharing functionality that you choose to use.</li>
<li>To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities may have additional rules containing information about how we use and disclose your Personal Information.</li>
<li>For our business purposes, such as data analysis, audits, fraud monitoring, and prevention, developing new products, improving or modifying our Services, identifying usage trends, determining the effectiveness of promotional campaigns, and operating and expanding business activities.</li>
</ul>
<p>If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.</p>
<h3>DISCLOSURE OF PERSONAL INFORMATION</h3>
<p>Your Personal Information may be disclosed:</p>
<ul>
<li>To our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.</li>
<li>To allow third parties to offer or provide you goods and services through the Equipment.</li>
<li>To third-party sponsors of sweepstakes, contests and similar promotions.</li>
<li>By you, on message boards, chat, profile pages and blogs and other services to which you can post information and materials. Please note that any information you post or disclose through these services will become public information.</li>
<li>To your friends associated with your social media account, to other website users and as well as to your social media account provider, in connection with your social sharing activity. By connecting your Services account and your social media account you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site&rsquo;s privacy policy.</li>
<li>To the owner of Equipment that you use, when you login to your account on Equipment that you do not own; in this case, the information shared with the Equipment&rsquo;s owner may include your name, email, Equipment use history and metrics.</li>
</ul>
<h3>OTHER USES AND DISCLOSURES</h3>
<p>We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, to respond to requests from public and government authorities, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others. We may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).</p>
<h3>OTHER INFORMATION</h3>
<p><strong>&ldquo;Other Information&rdquo;</strong>&nbsp;is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. Other Information we may collect includes:</p>
<ul>
<li>Browser type and version</li>
<li>Mobile application phone type, version, and OS</li>
<li>IP address</li>
<li>Application usage data</li>
<li>Machine usage data</li>
<li>Information collected through cookies, pixel tags and other technologies</li>
<li>Demographic and other information provided by you that does not reveal your specific identity, or information that has been de-identified or aggregated in a manner that it no longer reveals your specific identity</li>
<li>Application version</li>
<li>Device identification number</li>
<li>Connected peripheral information</li>
<li>Motor data</li>
</ul>
<p>We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.</p>
<h3>COLLECTION OF OTHER INFORMATION</h3>
<p>We and our service providers may collect Other Information in a variety of ways, including:</p>
<ul>
<li><strong>Through your browser or device:</strong>&nbsp;Certain information is collected by most browsers or automatically through your computer, mobile phone, or other device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure that the Site functions properly.</li>
<li><strong>App usage data:</strong>&nbsp;When you download and use the App, we and our service providers may track and collect data such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.</li>
<li><strong>Using cookies:</strong>&nbsp;Cookies are pieces of information stored on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences, and other anonymous traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Site to continually improve its functionality, understand how it is used and assist us with resolving questions about it. We may also use cookies and other technologies in online advertising to track responses to our ads. We do not collect Personal Information about your online activities over time and across third-party websites or online services, and as a result, we do not respond to browser do-not-track signals.</li>
</ul>
<p>If you do not want information collected using cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Site.</p>
<ul>
<li><strong>Using pixel tags and other similar technologies:</strong>&nbsp;Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of Site users and email recipients, measure the success of our marketing campaigns and compile statistics about Site usage and response rates.</li>
<li><strong>Analytics.</strong>&nbsp;We use third-party analytics services like Google Analytics, which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. These third-party analytics services may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google&rsquo;s practices by going to&nbsp;<a href="https://policies.google.com/technologies/partner-sites" target="__blank">google.com/policies/privacy/partners/</a>, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at&nbsp;<a href="https://tools.google.com/dlpage/gaoptout" target="__blank">https://tools.google.com/dlpage/gaoptout</a>.</li>
<li><strong>IP Address:</strong>&nbsp;Your IP Address is a number that is automatically assigned to your computer, mobile device or Equipment by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and, if applicable, the pages visited. We use IP Addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP Address.</li>
</ul>
<h3>OUR ADVERTISING</h3>
<p>We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with the information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit&nbsp;<a href="https://optout.aboutads.info/#/" target="__blank">https://optout.aboutads.info/#/</a>&nbsp;and&nbsp;<a href="https://optout.networkadvertising.org/#/" target="__blank">https://optout.networkadvertising.org/#/</a>.</p>
<h3>GOOGLE</h3>
<p>Google&rsquo;s&nbsp;<a href="https://policies.google.com/privacy" target="__blank">privacy policy</a>.</p>
<h3>THIRD PARTY SERVICES</h3>
<p>This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. Please review any third-party privacy policies to learn how they handle your Personal Information.</p>
<h3>SECURITY</h3>
<p>We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the &ldquo;Contact Us&rdquo; section below.</p>
<h3>CHOICES AND ACCESS</h3>
<p>If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by clicking the unsubscribe link contained in each such email.</p>
<p>If you opt in, you will receive text messages from Aviron. &ldquo;Aviron&rdquo; uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. To opt-out of receiving &ldquo;Aviron&rdquo; text messages by texting STOP to the number from which you received the message. We will send you one final message to confirm that you have been unsubscribed, and will process your request within a reasonable time after receipt, in accordance with applicable laws. If you experience any issues with text messages from Aviron, text HELP to the relevant number referenced above or email our Support team at&nbsp;<a href="mailto:hello@avironactive.com">hello@avironactive.com</a>. Carriers are not liable for delayed or undelivered messages. Message frequency varies. Message and data rates may apply.</p>
<p>If you would like to update Personal Information that you have provided to us, you may contact us in accordance with the &ldquo;Contact Us&rdquo; section below. You can also review and update certain Personal Information by accessing your account settings for your user profile through the Equipment UI; this information includes your name, email address, height, weight, date of birth, and other user profile information such as images and videos you have uploaded to the Services.</p>
<h3>USE OF SERVICES BY MINORS</h3>
<p>The Services are not directed to individuals under the age of thirteen (13) and, we do not knowingly collect Personal Information from individuals under 13.</p>
<h3>JURISDICTIONAL ISSUES</h3>
<p>The Services are controlled and operated by us from Canada and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Canada.</p>
<h3>UPDATES TO THIS PRIVACY POLICY</h3>
<p>We may change this Privacy Policy. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Services following these changes means that you accept the revised Privacy Policy. We encourage you to check the Site regularly to learn about changes to the Privacy Policy.</p>
<h3>CONTACTING US</h3>
<p>If you have any questions about this Privacy Policy, please contact us at&nbsp;<a href="mailto:info@avironactive.com">info@avironactive.com</a>.</p>
</div>

Aviron's statement of policy principles. We are committed to handling the personal information under our control with care.

Privacy Policy

<h1 class="general_policy-title__y80ew">SHIPPING POLICY</h1>
<p>&nbsp;</p>
<div>
<h3>WHEN WILL I RECEIVE MY ORDER?</h3>
<p>Orders will be processed and shipped within 5 business days of receipt, unless indicated otherwise on the shopping page. Tracking information will be provided once the order has been shipped.</p>
<br />
<h3>HOW MUCH DOES SHIPPING COST?</h3>
<p>Shipping will be calculated at check out. Aviron provides Standard Shipping to the US &amp; Canada, including Alaska and Hawaii, and excluding Puerto Rico. A signature will be required to accept delivery.</p>
<p>Please reach out to us at&nbsp;<a href="mailto:hello@avironactive.com">hello@avironactive.com</a>&nbsp;if you require arrangements made for a certain window of time and we will do our best to accommodate.</p>
<p>*Please note, assembly is not included, and takes generally less than an hour.</p>
<br />
<h3>DO YOU OFFER INTERNATIONAL SHIPPING?</h3>
<p>Yes, we offer international shipping. Please reach out to us with your address at&nbsp;<a href="mailto:info@avironactive.com">info@avironactive.com</a>&nbsp;for a quote.</p>
</div>

Important information about shipping when placing an order.

Shipping Policy

<h1 class="general_policy-title__y80ew">RETURN POLICY</h1>
<p>&nbsp;</p>
<div>
<h3>AVIRON 30-DAY RISK-FREE HOME TRIAL</h3>
<p>&nbsp;</p>
<p>We are confident that you are going to love your Aviron machine, however if you are not completely satisfied, we offer new members the opportunity to try Aviron risk-free.</p>
<p>To request a return without being charged the restocking fee and return shipping, contact us within 30 days of delivery at&nbsp;<a href="mailto://hello@avironactive.com">hello@avironactive.com</a>, pack the product(s) in their original packaging, and we will provide shipping labels. Once we receive the rower in good condition, we will issue you a complete refund.*</p>
<p>&nbsp;</p>
<p><strong>How do I request a return?</strong></p>
<p>Reach out to us at&nbsp;<a href="mailto:hello@avironactive.com">hello@avironactive.com</a></p>
<p>&nbsp;</p>
<p><strong>Requirements:&nbsp;</strong></p>
<p>Contact us within 30 days of the delivery date&nbsp;</p>
<p>Must be Member&rsquo;s first purchase from<a href="https://avironactive.com/">&nbsp;https://avironactive.com/</a>&nbsp;</p>
<p><strong><u>Members must have original packaging**</u></strong></p>
<p>&nbsp;</p>
<p><strong>What is refundable?</strong></p>
<p>Aviron rowers and accessories</p>
<p>Membership payments</p>
<p>Shipping charges&nbsp;</p>
<p>&nbsp;</p>
<p><strong>Who is not eligible for the Aviron 30-Day Risk-Free Home Trial?</strong></p>
<p>Households purchasing an additional Aviron machine</p>
<p>Members purchasing multiple Aviron machines</p>
<p>Aviron machines purchased for Commercial use (Gyms, fitness centers, offices, etc.)</p>
<p>Members who purchase an Aviron machine through a retailer or dealer</p>
<p>Members who no longer have the original packaging</p>
<p>&nbsp;</p>
<p>* Please note that you are required to drop the packages off at their nearest UPS station. Should you be unable to drop the packages off, a pick up can be scheduled with UPS for a fee.&nbsp;</p>
<p>&nbsp;</p>
<p>**Should an order&rsquo;s packaging arrive with shipping damage, &nbsp;please contact us at&nbsp;<a href="mailto://hello@avironactive.com">hello@avironactive.com</a>&nbsp;and provide photos at the time of delivery.</p>
<p>&nbsp;</p>
<p>For Aviron purchases made on our website that do not qualify for the trial offer, please read the "Standard Return Policy" section below. Note that if you purchased Aviron from another retailer, your return is subject to that retailer's return policy.</p>
<p>&nbsp;</p>
<h3>AVIRON STANDARD RETURN POLICY</h3>
<p>If you are not satisfied with your Aviron product, you can request a return within 30 days of delivery. Only items purchased from our online store (avironactive.com) can be returned through this process.</p>
<p>Because of the size and weight of our products, we do not offer a refund for any shipping, delivery or installation charges that you may have paid. Returns will be charged an additional restocking fee of $250, which will be deducted from the total amount of your refund.</p>
<p>Aviron&rsquo;s guarantee doesn&rsquo;t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty. If your product is returned in damaged condition or with missing parts, you may be charged an additional restocking fee, at Aviron&rsquo;s sole discretion.</p>
<p>Products must be shipped with the original packaging. Aviron is not responsible for shipping the product back. Aviron is also not responsible for shipping costs associated with product return. Aviron is not responsible for packages lost in transit without proof of tracking.</p>
<p>To initiate a return, please contact us by email at&nbsp;<a href="mailto:hello@avironactive.com">hello@avironactive.com</a></p>
<p>&nbsp;</p>
<h3>AVIRON MEMBERSHIP REFUND POLICY</h3>
<p>Memberships are non-refundable* and will be set to auto-renew unless canceled or modified within your user account. Memberships can be canceled or upgraded/downgraded at any time. After canceling your membership, you will no longer have access to the content available through our memberships.</p>
<p>&nbsp;</p>
<p>*Customers qualifying for our risk-free return period will receive a full refund of their membership and machine once received and verified by the Aviron Team.</p>
</div>

Information on Aviron's policies regarding returns and refunds.

Return Policy

<h1 class="general_policy-title__y80ew">WARRANTY</h1>
<p>&nbsp;</p>
<div>
<p>All Aviron hardware is covered by Aviron&rsquo;s Limited Warranty, which is provided below. Customer may initiate a warranty claim by contacting Aviron at&nbsp;<a href="mailto:support@avironactive.com">support@avironactive.com</a></p>
<p>&nbsp;</p>
<h3>LIMITED WARRANTY</h3>
<p>What this Limited Warranty Covers: In-Home and Commercial Use &ndash; Aviron Interactive Inc. (&ldquo;Aviron&rdquo;) will replace or repair any Aviron Product (&ldquo;the Product&rdquo;) found to be defective in material or workmanship for a period of ONE (1) YEAR from the date of initial shipment for the Impact Series, Strong Series, and Tough Series Products by Aviron. This Limited Warranty covers TEN (10) YEARS on the structural frame.</p>
<p>&nbsp;</p>
<h3>EXCLUSIONS AND LIMITATIONS</h3>
<p>&nbsp;</p>
<h3>WHO AND WHAT IS COVERED</h3>
<p>The original owner of the Impact Series, Strong Series, and Tough Series product lineup. The Product must remain in the possession of the original purchaser, or, for gifted Products, the owner of the original Subscription attached to that Aviron Rower. This Limited Warranty is not transferable.&nbsp;</p>
<p>If a defect arises in the Product, or a warranted component within the applicable Limited Parts Warranty period, the purchaser&rsquo;s sole and exclusive remedy is for Aviron to, at Aviron&rsquo;s discretion to the extent permitted by law, either replace or repair the defective or malfunctioning Product or component with the same or a comparable model. Product, warranted component and Limited Parts includes the Power Adapter, Touchscreen, Drive Belt, Handlebar, Foot Carriage, Seat, Knob, Resistance Mechanism, Sensors, Frame, and Legs.</p>
<p>Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law. &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p>
<p>&nbsp;</p>
<h3>WHAT IS NOT COVERED</h3>
<p>Any other Aviron products or services, non-Aviron products or labor, units that are, or that Aviron reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller, units purchased or used outside the U.S. or Canada without an agreement with Aviron or an authorized reseller, and units missing serial numbers.</p>
<p>Software, even if sold with or embedded in the Product, or Internet connectivity. Aviron does not warrant that the operation of the Impact Series Rower will be uninterrupted or error-free.</p>
<p>Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than that caused by a Aviron authorized service technician), use of the Product with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Product, or any use contrary to the instructions in the Aviron User Manual.</p>
<p>Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by Aviron.</p>
<p>Incidental or consequential damages. Aviron is not responsible or liable for indirect, special, incidental or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts. Aviron does not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation. Equipment used for commercial purposes or for any use other than a single family or household.</p>
<p>Any attempt to move or repair fitness equipment creates a risk of injury and property damage. Aviron is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair or attempted repair of equipment by anyone other than an Aviron authorized service technician. All moves or repairs attempted by you or your agents are undertaken AT YOUR OWN RISK and Aviron shall have no liability for any injury to person or property arising from such attempted moves or repairs. &nbsp; &nbsp;&nbsp;</p>
<p>&nbsp;</p>
<h3>HOW CAN A CUSTOMER OBTAIN WARRANTY SERVICE</h3>
<p>A customer making a warranty claim is responsible to reach out to Aviron within their warranty period. Aviron will then determine the best method of resolution, whether it can be remotely repaired, or for the customer to return the defective Product or component to Aviron&rsquo;s factory, prepaying all postage or other shipping charges. The Product or component must be returned to Aviron&rsquo;s premises for the latter option. The customer must first notify Aviron of his/her intent to return the Product or component and receive a confirmation from Aviron before the Product is returned.</p>
<p>&nbsp;</p>
<h3>CLAIMANT&rsquo;S RESPONSIBILITIES</h3>
<p>A claimant must ensure that the defective Product or component are properly packed to protect it from damage during shipping, and take pictures of the state of the machine prior to packing. Aviron will not be responsible for any damage that occurs to the Product or component during shipment.</p>
<p>&nbsp;</p>
<h3>WHAT AVIRON WILL DO</h3>
<p>Aviron will review, repair or replace the Product or component at Aviron&rsquo;s discretion. Aviron will then return the repaired or replaced Product or component to the claimant at Aviron&rsquo;s expense in the contiguous US and Canada. Aviron will ground/economy ship all replacement warranty Products or components to claimant. Charges will apply for any alternative shipping methods requested by claimant. Product shipped outside of its initial purchase country may be subject to additional shipping costs. Where the product warranty has been deemed void, the costs of repair and any associated shipping costs shall be borne by the claimant. Aviron will contact the claimant prior to return of the repaired Product or component.</p>
<p>&nbsp;</p>
<h3>RESTRICTION ON THE DURATION OF IMPLIED WARRANTIES</h3>
<p>The term of any implied warranty, including but not limited to any implied warranty of merchantability or fitness for a particular purpose that may arise under your country province or state law is limited to the term of the express Limited Warranty in the first paragraph, above. Some Countries, States and Provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.</p>
<p>&nbsp;</p>
<h3>RESTRICTION ON OTHER DAMAGES</h3>
<p>Aviron shall not be liable for any direct, consequential, incidental, indirect or special damages under this Limited Warranty or any implied warranty that may arise under your country, province or state law. Some Countries, States and Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.</p>
</div>

Overview of what is and isn't covered in the warranty, and how to reach support.

Warranty

<div class="\&quot;general_support-page___AlEp\&quot;">
<h1 class="general_policy-title__y80ew">VIDEOS</h1>
<p style="text-align: center;">&nbsp;</p>
<div>
<h2 style="text-align: center;">I. ROWING 101</h2>
<p style="text-align: center;"><iframe src="https://player.vimeo.com/video/333216026" width="640" height="360" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
<h2 style="text-align: center;">II. ROWING 102</h2>
<p style="text-align: center;"><iframe src="https://player.vimeo.com/video/333216120" width="640" height="360" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
</div>
</div>

Videos

<h1 class="general_policy-title__y80ew">CASE STUDIES</h1>
<p>&nbsp;</p>
<div>
<p>Multi-Family Case Study&nbsp; - Two Trees Management<br /><a href="https://cdn.rowaviron.com/case-study/Aviron%20Multi-Family%20Case%20Study%20-%20Two%20Trees%20NY%200620.pdf">#Download</a></p>
<p>Corporate Case Study - LulaFit<br /><a href="https://cdn.rowaviron.com/case-study/Aviron%20Corporate%20Case%20Study%20-%20LulaFit%200620.pdf">#Download</a></p>
<p>Country Club Case Study - Addison Reserve<br /><a href="https://cdn.rowaviron.com/case-study/Aviron%20Country%20Club%20Case%20Study%20-%20Addison%20Reserve%200620.pdf">#Download</a></p>
<p>Education Case Study - University of Central Florida<br /><a href="https://cdn.rowaviron.com/case-study/Aviron%20Education%20Case%20Study%20-%20UCF%201019.pdf">#Download</a></p>
</div>

Learn more about the benefits of having the Aviron product line-up in your facility.

Case studies

<h1 class="general_policy-title__y80ew">SERVICE DISCOUNT</h1>
<div>
<p>&nbsp;</p>
<p>To our Military&nbsp;(Active and Retired), Healthcare Workers (Doctors/Nurses/Pharmacists), and First Responders&nbsp;(Firefighters, EMTs, Police Officers),&nbsp;we thank you - let us do our part and help you!</p>
<p>&nbsp;</p>
<p>Email your proof of profession to&nbsp;<a href="mailto:hello@avironactive.com">hello@avironactive.com</a>&nbsp;and we will send you a one-time discount code to apply to your first Aviron order*. Be sure the name on your documents and on the order match. See below for examples of valid proof of profession:</p>
<p>&nbsp;</p>
<p><strong>MILITARY</strong></p>
<ul>
<li>Send your ID and place your order with your email ending in .mil</li>
<li>Service Record DD Form 180</li>
<li>Certificate of Military Service</li>
<li>DD214 Form for honorable discharges</li>
</ul>
<p>&nbsp;</p>
<p><strong>HEALTHCARE WORKER</strong>&nbsp;</p>
<ul>
<li>Badge/ID and number</li>
<li>Position and name of institution</li>
</ul>
<p>&nbsp;</p>
<p><strong>FIRST RESPONDER</strong></p>
<ul>
<li>License or ID that includes your name and job title/position</li>
<li>Recent training certificate</li>
<li>Documentation that verifies your title and your name&nbsp;</li>
</ul>
<p>&nbsp;</p>
<p>Your privacy is important to us. Please be sure to block out all personal information from your documents. We just need your name and title/status for proof.</p>
<p>&nbsp;</p>
<p>*This cannot be combined with other offers. Fraudulent use of this discount program will result in a permanent ban from receiving this offer in the future.</p>
</div>

Discount for Military, Healthcare Workers, and First Responders.

Service discount

Download

Media Kit

<h1 class="general_policy-title__y80ew">EXTENDED PROTECTION PLAN</h1>
<div>
<p>&nbsp;</p>
<p>EXTENDED WARRANTY OPTIONS</p>
<p>1-Year extended limited warranty (2-years total)</p>
<p>2-Year extended limited warranty (3-years total)</p>
<p>&nbsp;</p>
<p>Frame coverage remains at 10-years.</p>
<p>For full warranty details of what is and is not covered, please click&nbsp;<a href="https://www.avironactive.com/support/general/warranty/">here</a>.</p>
<p>&nbsp;</p>
<p>WHO IS ELIGIBLE TO PURCHASE THE EXTENDED PROTECTION PLAN?</p>
<ul>
<li>You have purchased an Aviron Rower at avironactive.com</li>
<li>You purchased the Extended Protection Plan at the same time as your Aviron purchase.</li>
<li>You are a customer in contiguous USA or Canada</li>
</ul>
<p>&nbsp;</p>
<p>CAN I CANCEL THE EXTENDED PROTECTION PLAN?</p>
<p>Plans may be cancelled and refunded in full if the cancellation is made within 30 days of purchase, with no claims on file.</p>
<p>&nbsp;</p>
<p>ARE MY REPAIRED PARTS COVERED UNDER WARRANTY?</p>
<p>Repaired/replacement components will be covered for the duration of the remaining warranty, or for 30 days after the repair (whichever comes last).</p>
<p>&nbsp;</p>
<p>WHAT IS NOT COVERED BY THE ULTIMATE EXTENDED WARRANTY</p>
<ul>
<li>Any changes in cosmetic appearance such as discoloration of paint or plastic, damage due to moving, or any other change in appearance that does not affect performance</li>
<li>Any modifications to the Aviron hardware or software are not only not covered, but will also void the warranty</li>
<li>Damage or equipment failure due to improper or outdoor use</li>
</ul>
<p>&nbsp;</p>
<p>HOW TO SUBMIT A WARRANTY CLAIM</p>
<p>Our hassle-free process can be done via phone or by email. To&nbsp;begin the claims process, reach out at:</p>
<p><a href="mailto:support@avironactive.com">support@avironactive.com</a>&nbsp;or 1.877.955.4222</p>
</div>

Overview of what is and isn't covered in the Extended Limited Warranty

Extended Protection Plan

<h1>AVIRON ROWER GIVEAWAY RULES &amp; REGULATIONS</h1>
<p>&nbsp;</p>
<p>Eligibility: The giveaway is open to legal residents of United States and Canada who are 18 years of age or older at the time of entry with the exception of employees of Aviron and their close relatives and anyone otherwise connected with the organization or judging of the competition.</p>
<p>How to Enter: To enter the giveaway, participants must follow the company's social media accounts or fill out an entry form on the company's website. Each participant is allowed only one entry unless otherwise stated.</p>
<p>Prize: The prize is as described in the giveaway post and includes all applicable taxes and shipping fees. The prize includes 3 months of membership included.&nbsp;</p>
<p>Winner Selection: The winner will be selected at random from all eligible entries received. The odds of winning depend on the number of eligible entries received.</p>
<p>Winner Notification: The winner will be notified by direct message on social media or email within 10 business days of the end of the giveaway. The winner must respond to the notification within 48 business hours or the prize will be forfeited, and an alternate winner will be selected.</p>
<p>Publicity Release: By accepting the prize, the winner agrees to allow the company to use their name, likeness, and/or social media handle for advertising and promotional purposes without additional compensation, except where prohibited by law.</p>
<p>General Conditions: The company reserves the right to cancel, suspend, or modify the giveaway if any fraud or technical failure compromises the integrity of the giveaway. The company is not responsible for any late, lost, damaged, misdirected, incomplete, or illegible entries, or for any technical problems, malfunctions of computer systems, servers, software, or email, or for any other errors or problems that may occur in connection with the giveaway.</p>
<p>Release and Limitations of Liability: By participating in the giveaway, participants agree to release and hold harmless the company, its employees, officers, directors, and agents from any liability, injury, or damages arising out of or relating to participation in the giveaway or acceptance or use of the prize. The company's liability is limited to the value of the prize offered in the giveaway.</p>
<p>Disputes: All issues and questions concerning the construction, validity, interpretation, and enforceability of these rules, or the rights and obligations of participants and the company in connection with the giveaway, shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without giving effect to any choice of law or conflict of law rules.</p>
<p>Privacy Policy: The company will collect personal information from participants, including their name, email address, and any other information required for entry.<br />The personal information collected will be used for the purposes of administering the giveaway, contacting the winner, and delivering the prize.<br />The company will not share, sell, or disclose personal information to any third party without the consent of the participant, except where required by law.<br />Participants have the right to access, correct, and delete their personal information at any time by contacting the company.</p>
<p>Disclaimer: The giveaway is not sponsored, endorsed, administered by, or associated with the social media platform(s) where it is being promoted.<br />Participants agree to release the social media platform(s) from any liability arising from or in connection with the giveaway.</p>
<p>Disqualification: The company reserves the right to disqualify any participant who does not comply with the rules and regulations or who engages in fraudulent activities to obtain entries.<br />The company's decision regarding disqualification is final and binding.</p>
<p>Sponsor: The giveaway is sponsored by Aviron Interactive Inc, 251 Bartley Dr. Unit 2, North York, Ontario, M4A 2N7</p>

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STRONG SERIES

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