Facebook Fixel TrackingAviron | Top Interactive Rowing Machines

General

FAQs

Home Fitness

Commercial Fitness

+ What type of Rowers do we carry?

We carry the Tough Series Rower (Commercial) and Impact Series Rower (Home).

+ What is included in the $29/month membership?

The membership covers a variety of services with our interactive rower!
1. It keeps you connected online with multiple user accounts to track workout stats and collect accomplishments.
2. Allows access to our online network of workout programs, games and competitions to either compete with friends, or with other Aviron users anywhere in the world and in real-time.
3. It also keeps you up to date with software and the constant release of new workout options and updates.

+ Is there a trial period? What if we don’t like the product?

There’s a 30-day return period, so please keep the boxes! There is a $250 restocking fee as well. The fee covers the cost of retrieving the product, checking all of the components, and returning it to our inventory.

+ Can the membership be cancelled at any time?

Yes, the membership is month-to-month and can be cancelled and renewed at any time.

+ Can I use the rower without a membership?

Yes, however, you can only access one basic workout program.

+ How much is shipping?

We provide free Standard Shipping (continental USA & Canada).
Premium Shipping (final mile) is $200. Delivery is based on an appointment of your choice, and we’ll bring the product into a room of your choice in your home. Please note, assembly is not included, and takes generally less than an hour.

+ When will I receive my order?

We will process your order within 5 business days of receiving the order, and ship within the next 5 business days as long as the product is in stock.
International delivery times vary due to customs. As soon as your order is shipped out, we will send you a link to track your package.

+ Do you offer international shipping?

Yes, we offer international shipping. Please reach out to us with your address at info@avironactive.com for a quote.

+ Does the rower require internet? If so, how fast?

Yes, our rowers require either a Wi-Fi or ethernet connection to access the interactive workouts. Fast internet speeds are not a requirement because the rower does not stream high bandwidth content like classes. Instead, it downloads the content onto the hard drive. However, fast internet speeds can improve the user experience when working out or competing with others.

+ Do I need a power source?

The machine requires acess to a standard power outlet.
(12v DC 5Amps)

+ What are the weight/height restrictions?

For the Tough Series Rower, the max user weight is 507LBS/230KG, and 40” max inseam
For the Impact Series Rower, the max user weight is 397LBS/180KG, and 38” max inseam

+ What are the dimensions of the rower?

The Tough Series Rower is 250 x 53 x 111 cm or 100 x 21 x 44 in, and weighs 125LBS/57KG.
The Impact Series Rower is 250 x 53 x 108 cm or 100 x 21 x 44 in and weighs 93LBS/42KG. When folded, it’s 136 x 53 x 158 cm or 54 x 21 x 63 in.

+ What are the Specs of the Screen?

22” 1080P Touchscreen
Processors: ARM 2.0Ghz dual core & 1.5Ghz quad core
Graphics: ARM Mali-T864 GPU
Memory : 4GB RAM
Storage: 32GB eMMC flash
OS: Android 7.0
WiFi: 802.11 b/g/n/ac
Bluetooth 4.1
Camera: 2 megapixel front-facing
Speakers: 2x2 watt stereo

+ What are the camera and microphone used for?

They’re used for taking your profile picture, as well as a quick victory photo when competing online.

+ Can the camera and microphone be disabled?

Yes they can.

+ Can the Rowers be folded?

The Impact Series Rower can be folded to save on space. The Tough Series Rower cannot be folded.

+ Is there a warranty?

Yes, the Tough and Impact Series Rowers have a 10-year warranty on the frame, and 2-year warranty on the moving parts. Please check out our warranty policy or product user manual for more information.

+ Can I see the Aviron Rowers in person?

Please reach out to us so that we can provide you the location of your nearest reseller.

+ How can I see the rower before purchasing it

Contact us and we will be happy to provide you a live online presentation that will cover all the product features and content.

+ Does it come with assembly?

It does not, however, it’s easy and takes less than 60-minutes to assemble yourself.

+ How does the Rower come shipped?

The rower ships in two separate boxes, one for the screen, and one for the rower.

+ What certifications does Aviron have?

We have FCC, IC and CE certifications on all our products

+ I’m new to rowing, what resources do you have for me?

We offer Rowing 101 and 102 videos on our rowers, as well as guided workout programs to get you started.

+ What devices can connect via bluetooth?

Bluetooth Heart Rate Monitors and Bluetooth Headphones.