Question 1

How does the 30-Day Risk-Free Trial work?

Accepted Answer

There is a 30-day risk-free return period which means you can use Aviron and see if it’s for you. If you decide to return your Aviron, you will need to package it back up in the box in which it arrived and we will send you a return label for shipping. There are no restocking or shipping return fees. Please see our return policy for details.

Question 2

What warranty is included?

Accepted Answer

Aviron's connected fitness equipment comes with a comprehensive 20-year limited warranty on parts for equipment and accessories, including the touchscreen, resistance mechanism, drive belt, handlebar, foot carriage, seat, sensors, frame, and rail, provided your initial membership is active and the equipment is purchased directly through our website. If your membership is no longer active or if you did not purchase directly from our website, you’ll still receive an industry-leading 10-year warranty on the structural frame, plus a 1-year limited warranty on parts for equipment and accessories. For more details, please visit the Warranty page.

Question 3

How quiet is the rower?

Accepted Answer

Operating at only ~60 decibels or conversational volume, Aviron's smart design and nylon belt makes it quieter than many other rowers.

Question 4

Can the rower be stored away?

Accepted Answer

Strong Series rowers have a unique compact design, which means that while the rail is long enough to accommodate people up to about 6' 8&rdquo; in height, the rower is only 84&rdquo; or 7' long, front to back, and can be easily stored upright in most spaces. No wall mounts or installation is required.

Question 5

Does it come with assembly?

Accepted Answer

Aviron rowers are designed for 45-minute self-assembly and do not require professional assembly. All tools and manuals are provided inside the box and video guides are available as well. We also offer white glove service, including scheduled delivery and professional assembly.

Question 6

Is it Bluetooth compatible?

Accepted Answer

Aviron’s connected fitness equipment is equipped with Bluetooth, so you can pair any Bluetooth headphones and dedicated Bluetooth heart rate monitors.

Question 7

What devices and platforms can I connect with?

Accepted Answer

Aviron supports dedicated Bluetooth heart rate monitors, including but not limited to Apple Watch, Whoop, Wahoo (TICKR, TICKRx, TICKRfit), POLAR (H10, OH1+, Verity Sense), and Garmin (HRM). You can also upload and sync your workouts with Strava, Apple Health, Google Health, and many more.

Question 8

How much is shipping?

Accepted Answer

Aviron covers free ground shipping to most zip codes within the contiguous United States. White Glove service, which includes scheduled delivery and professional assembly, is available for an extra fee.

Question 9

Is White Glove service available?

Accepted Answer

White Glove service is currently offered in select zip codes within the contiguous United States. Your eligibility will be confirmed at checkout based on the shipping address you provide. Any essential upgrades purchased together with your Aviron are also eligible. Please note that accessories ordered separately are not eligible.

Question 10

When will my order ship?

Accepted Answer

Orders will be processed and shipped within 3 business days of receipt, unless indicated otherwise on the shopping page. For White Glove delivery: Our delivery partner will contact you via email and SMS so that you may schedule your delivery. You will be provided with a 4-hour window, scheduled between Monday to Friday, 8 am to 5 pm local time.

Question 11

What does White Glove service include?

Accepted Answer

White Glove service ensures a seamless experience, including scheduled delivery, professional assembly, and final testing to ensure your Aviron is working perfectly—all in the room of your choice. The assembly process typically takes 30-60 minutes. Technicians can remove the packaging upon request; however, we recommend keeping the original packaging, as it is required for eligibility under our Risk-Free Trial policy. Enjoy peace of mind knowing your Aviron will be set up with care and precision, allowing you to focus on your fitness journey.

Question 12

What are all the perks I get with the membership?

Accepted Answer

Your Aviron membership gives you access to Aviron World, a library of thousands of workouts across 8 diverse program categories including games, classes, scenic destinations, live races, and more. You can add and follow friends and engage with other members in cooperative or competitive games and programs in real time. You can also access your streaming accounts (including Netflix, YouTube, Hulu, Prime, Paramount+, HBO Max, Disney+, Spotify, Kindle, and more) while tracking workouts and earning Aviron coins, a sweat-equity currency that enables in-app shopping for backgrounds, avatars, and power-ups, to further personalize and upgrade your experience. Enjoy automatically adjusted resistance/incline that further guides your workouts and progress. For more information, see our Workouts page.

Question 13

How much is the family membership?

Accepted Answer

A membership is recommended, but not required. Without a membership, you can create profiles, view live metrics, earn badges, level up, add and follow friends, track workout history, adjust resistance/incline, chart performance, use the iOS/Android MyAviron Companion app, and more. Enjoy the Family Membership with unlimited profiles for only $29/month, billed annually (equivalent to 2 months free), or choose monthly billing. Don’t pay up to 52% more—competitors charge $39 to $44/month.* If you already have a membership for other Aviron equipment, simply add another Family Membership for $10/month. * All prices are in USD

Question 14

Can I use my Aviron without a membership?

Accepted Answer

If you decide the membership isn’t for you, Aviron is fully functional with a suite of features. Without a membership, you can view your metrics as you workout, create a profile, add and follow friends, track your workout history, adjust resistance, and chart your performance. Please check our membership page for more information.

Question 15

Can the membership be canceled at any time?

Accepted Answer

Yes, the membership can be canceled and renewed at any time.

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