# Aviron Return Policy — Support Page

Aviron offers a 30-Day Risk-Free Home Trial for first-time buyers within the contiguous U.S., and a Standard Return Policy for all other eligible customers. Both require a return request within 30 days of delivery.

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## Which Policy Applies to You?

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### Aviron 30-Day Risk-Free Home Trial

Aviron customers returning a machine for the first time, within the contiguous U.S., can return within 30 days of delivery.

**Who's Eligible**
- Aviron customers returning a machine purchased from avironactive.com for the first time
- Return request submitted within 30 days of delivery
- Product must be returned in original packaging and in new condition
- Applies only to home use (not for gyms, offices, or other commercial setups)

**What's Refundable**
- Aviron machine and accessories
- Membership fees purchased via avironactive.com
- Ground shipping fees (if charged)
- White Glove Delivery fees (only if eligible for the Risk-Free Trial)

**White Glove Order — Returns (if selected at checkout)**
- You are responsible for disassembling the equipment before return. Aviron can arrange disassembly for a fee once photos of product and original packaging are provided with the return request.
- Machine must be repacked in the original packaging
- Aviron will provide prepaid return labels
- You may be required to drop off packages at the nearest applicable shipping location. Aviron can arrange pickup for a fee once photos of product and original packaging are provided with the return request.
- A full refund will be issued once the return is received in new condition
- If your packaging arrives damaged, contact Aviron immediately with photos

> **Note:** White Glove Delivery is fulfilled by third-party providers. Any issues related to setup or handling should be directed to the Customer Experience Team and are subject to Aviron's Warranty and Terms of Service.

**Return Process**
1. Email [hello@avironactive.com](mailto:hello@avironactive.com) within 30 days of delivery
2. Repack the machine in its original packaging or request disassembly (assembly fees apply) and provide photos
3. Aviron will send a prepaid return label
4. Drop it off at a nearby shipping location or request a pickup (pickup fees apply)
5. Once received and inspected, Aviron will issue a full refund

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### Aviron Standard Return Policy

For customers not eligible for the Risk-Free Trial, returns are accepted within 30 days of delivery.

**Who's Eligible**
- Aviron customers who purchased directly from avironactive.com but are not eligible for the Risk-Free Trial
- Return request submitted within 30 days of delivery
- Product must be returned in original packaging and in new condition
- Applies only to home use (not for gyms, offices, or other commercial setups)

**Refund Details**
- Return shipping cost is the customer's responsibility
- A 25% restocking fee will be deducted from your refund
- Shipping, delivery, and installation charges are non-refundable
- White Glove Delivery fees are non-refundable
- Aviron machine and accessories are refundable; additional fees may apply if the product is returned damaged or incomplete

**White Glove Order — Returns (if selected at checkout)**
- You are responsible for disassembling the equipment before return. Aviron can arrange disassembly for a fee once photos of product and original packaging are provided with the return request.
- Machine must be repacked in the original packaging
- Return shipping cost is your responsibility
- The White Glove Delivery service fee is non-refundable
- You may be required to drop off packages at the nearest applicable shipping location. Aviron can arrange pickup for a fee once photos of product and original packaging are provided with the return request.
- Refund will be issued once the return is received in new condition
- If your packaging arrives damaged, contact Aviron immediately with photos

> **Note:** White Glove Delivery is fulfilled by third-party providers. Any issues related to setup or handling should be directed to the Customer Experience Team and are subject to Aviron's Warranty and Terms of Service.

**Return Process**
1. Email [hello@avironactive.com](mailto:hello@avironactive.com) within 30 days of delivery
2. Repack the machine in its original packaging or request disassembly (assembly fees apply) and provide photos
3. Aviron will provide a shipping quote and shipping labels
4. Keep your tracking number — Aviron is not responsible for lost packages without proof of delivery
5. Drop it off at a nearby shipping location or request a pickup (pickup fees apply)
6. Refunds are issued after the returned product is received and inspected

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### Membership Refund Policy

- Memberships are non-refundable unless you are eligible for the 30-Day Risk-Free Trial
- You can cancel or modify your membership anytime through your Aviron account

**After Cancellation**
- Monthly plans continue through the end of the billing cycle
- Annual plans can continue for 30 days or end immediately upon request

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### Need Help?

Contact the Aviron team at [hello@avironactive.com](mailto:hello@avironactive.com) for guidance through the return process.

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**Canonical URL:** https://www.avironactive.com/support/general/return-policy/