# Shipping Policy – Aviron Active Support

Aviron's shipping policy covers order processing times, shipping costs, White Glove delivery, and international shipping options.

---

## When Will My Order Ship?

Orders will be processed and shipped within 3–5 business days of receipt, unless indicated otherwise on the shopping page. Tracking information will be provided once the order has been shipped.

---

## Shipping Costs

Shipping will be calculated at checkout. Aviron offers Standard Shipping to the US, including Alaska and Hawaii, and excluding Puerto Rico.

Reach out at hello@avironactive.com if you require shipping arrangements made for a certain window of time and Aviron will do their best to accommodate.

*Please note: assembly is not included and takes approximately 30–60 minutes.*

---

## White Glove Delivery Service Option

Customers may opt for White Glove delivery during checkout for an additional fee, subject to eligibility based on zip code.

**White Glove Delivery includes:**
- Scheduled delivery, with a 30-minute advance notice
- Placement in the room of your choice, assembly, and power/Wi-Fi connection
- Packaging removal upon request

*Note: Packaging removal disqualifies the order from the Risk-Free Home Trial return option.*

**Additional terms:**
- White Glove delivery services are offered through a third-party provider
- Aviron's liability does not extend to any issues, damages, or injuries occurring as a result of third-party handling or assembly
- For additional details, refer to Aviron's Warranty and Terms of Service
- Missed delivery attempts may incur an additional fee
- Delivery appointments may be rescheduled or canceled before dispatch
- Once technicians are en route, additional charges may apply for changes
- No address changes are permitted after shipment confirmation

For questions, contact the Customer Experience team via chat or at hello@avironactive.com.

---

## International Shipping

Aviron has several international retailers you can purchase from. Reach out at hello@avironactive.com for more information.

---

**Canonical URL:** https://www.avironactive.com/support/general/new-shipping-policy/