# Extended Protection Plan

> Aviron offers extended limited warranty options beyond the standard warranty, with frame coverage remaining at 10 years. Plans must be purchased at the time of Aviron Rower purchase from avironactive.com.

## Frequently Asked Questions

### Extended Warranty Options
- 1-Year extended limited warranty (2-years total)
- 2-Year extended limited warranty (3-years total)
- Frame coverage remains at 10-years

For full warranty details of what is and is not covered, please see [/support/general/warranty.md].

### Who is Eligible to Purchase the Extended Protection Plan?
- You have purchased an Aviron Rower at avironactive.com
- You purchased the Extended Protection Plan at the same time as your Aviron purchase
- You are a customer in contiguous USA or Canada

### Can I Cancel the Extended Protection Plan?
Plans may be cancelled and refunded in full if the cancellation is made within 30 days of purchase, with no claims on file.

### Are My Repaired Parts Covered Under Warranty?
Repaired/replacement components will be covered for the duration of the remaining warranty, or for 30 days after the repair (whichever comes last).

### What is Not Covered by the Extended Protection Plan?
- Any changes in cosmetic appearance such as discoloration of paint or plastic, damage due to moving, or any other change in appearance that does not affect performance
- Any modifications to the Aviron hardware or software are not only not covered, but will also void the warranty
- Damage or equipment failure due to improper or outdoor use

### How to Submit a Warranty Claim
Our hassle-free process can be done via phone or by email. To begin the claims process, reach out at support@avironactive.com or 1.877.955.4222.

## Related Pages

- [Warranty](https://www.avironactive.com/support/general/warranty.md)
- [Support FAQ](https://www.avironactive.com/support/faq.md)
- [Return Policy](https://www.avironactive.com/support/general/return-policy.md)

## Contact Support

- **Email:** support@avironactive.com
- **Phone:** 1.877.955.4222
- **Business Hours:** Monday to Friday from 9am-5pm EST

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**Canonical URL:** https://www.avironactive.com/support/general/extended-protection-plan/