# Aviron Active – FAQs Support Page Frequently asked questions covering Aviron's trial policy, warranty, assembly, Bluetooth compatibility, shipping, White Glove service, membership, and more. --- ## Support Categories - [General](https://www.avironactive.com/support/general/) - [FAQs](https://www.avironactive.com/support/faq/) - [Fit Bike](https://www.avironactive.com/support/fit-bike/) - [Fit S](https://www.avironactive.com/support/fit-s/) - [Strong Rower](https://www.avironactive.com/support/strong-series/) - [Impact Rower](https://www.avironactive.com/support/home-fitness/) - [Tough Rower](https://www.avironactive.com/support/commercial-fitness/) - [Victory Treadmill](https://www.avironactive.com/support/victory-treadmill/) - [Accessories](https://www.avironactive.com/support/accessories/) --- ## Frequently Asked Questions ### How does the 30-Day Risk-Free Trial work? There is a 30-day risk-free return period which means you can use Aviron and see if it's for you. If you decide to return your Aviron, you will need to package it back up in the box in which it arrived, and Aviron will send you a return label for shipping. There are no restocking or shipping return fees. For details: [Return Policy](https://www.avironactive.com/support/general/return-policy/) --- ### What warranty is included? Aviron's connected fitness equipment comes with a comprehensive **20-year limited warranty** on parts for equipment and accessories, provided you keep your initial membership active. If your membership is no longer active, you'll still receive: - **10-year warranty** on the structural frame and the drive motor (for treadmills) - **1-year limited warranty** on parts for equipment and accessories For details: [Warranty Page](https://www.avironactive.com/support/general/warranty/) --- ### Does it come with assembly? Aviron equipment is designed for **45-minute self-assembly** and does not require professional assembly. All tools are provided, and video guides and manuals are available online and inside the box. White Glove service, including scheduled delivery and professional assembly, is also available. --- ### Is it Bluetooth compatible? Yes. Aviron's connected fitness equipment is equipped with Bluetooth, so you can pair any Bluetooth headphones and dedicated Bluetooth heart rate monitors. --- ### What devices and platforms can I connect with? Aviron supports dedicated Bluetooth heart rate monitors, including but not limited to: - **Apple Watch** - **Wahoo** (TICKR, TICKRx, TICKRfit) - **POLAR** (H10, OH1+, Verity Sense) - **Garmin** (HRM) You can also upload and sync your workouts with **Strava** and **Google Health**. --- ### Are all Aviron products eligible for White Glove service? Yes. All Aviron connected fitness equipment — including rowers, bikes, and treadmills — as well as any essential upgrades purchased together with the equipment, are eligible. Accessories ordered separately are not eligible. --- ### How much is shipping? Aviron covers **free ground shipping** to most zip codes within the contiguous United States. White Glove service, which includes scheduled delivery and professional assembly, is available for an extra fee. --- ### Is White Glove service available? White Glove service is currently offered in select zip codes within the contiguous United States. Eligibility is confirmed at checkout based on the shipping address provided. Any essential upgrades purchased together with your Aviron are also eligible. Accessories ordered separately are not eligible. --- ### When will my order ship? Orders are processed and shipped within **3 business days** of receipt, unless indicated otherwise on the shopping page. For White Glove delivery, the delivery partner will contact you via email and SMS to schedule delivery. You will be provided with a **4-hour window**, scheduled Monday to Friday, 8 am to 5 pm local time. --- ### What does White Glove service include? White Glove service includes: - Scheduled delivery - Professional assembly - Final testing to ensure your Aviron is working perfectly - Setup in the room of your choice The assembly process typically takes **30–60 minutes**. Technicians can remove packaging upon request; however, Aviron recommends keeping the original packaging, as it is required for eligibility under the Risk-Free Trial policy. --- ### What are all the perks I get with the membership? Your Aviron membership gives you access to **Aviron World**, a library of **1,000+ workouts** across 8 diverse program categories, including: - Games - Classes - Scenic destinations - Live races - And more Additional membership perks include: - Add and follow friends; engage with other members in cooperative or competitive games and programs in real time - Access streaming accounts while tracking workouts, including Netflix, YouTube, Hulu, Prime, Paramount+, HBO Max, Disney+, Spotify, Kindle, and more - Earn **Aviron coins**, a sweat-equity currency for in-app shopping (backgrounds, avatars, power-ups) - Automatically adjusted resistance/incline that guides workouts and progress For more information: [Workouts Page](https://www.avironactive.com/workouts/) --- ### How much is the membership? - **Family Membership** (unlimited profiles): **$29/month**, billed annually (equivalent to 2 months free), or opt for monthly billing - Competitors charge $39–$44/month; Aviron members save up to **34%** - If you already have a membership for other Aviron equipment, add another Family Membership for **$10/month** Even without a membership, your equipment remains fully functional. Without a membership you can still: - Create a profile - View metrics - Earn badges - Add and follow friends - Track workout history - Adjust resistance/incline - Chart performance - Use the iOS/Android **MyAviron Companion app** For more information: [Membership Page](https://www.avironactive.com/membership/) --- ### Can I use the Aviron without a membership? Yes. Without a membership, Aviron is fully functional with a suite of features, including: - View metrics during workouts - Create a profile - Add and follow friends - Track workout history - Adjust resistance/incline - Chart performance For more information: [Membership Page](https://www.avironactive.com/membership/) --- ### Can the membership be canceled at any time? Yes. The membership can be canceled and renewed at any time. --- **Canonical URL:** https://www.avironactive.com/support/faq/